Featured speakers from the following organizations:

cacp       montreal      Surete-du-Quebec     interpol    FRANCOPOL   GILEE      Seattle Police Department       09_delta       08_cpms           
Home Program Schedule


Sunday, May 4
4:00pm to 6:00pm Registration
6:00pm to 8:00pm Welcome Reception
Monday, May 5
Time Topic
7:00am to 8:00am Breakfast Buffet & Networking
8:00am to 8:20am Official Opening
8:20am to 8:30am Conference Overview

Mr. Mohamed Doma, M.B.A.
Senior Partner, Canadian Professional Management Services
8:30am to 9:00am Expecting the Unexpected 

Mr. Emile Perez
Director, International Cooperation, Ministry of the Interior, France
President, Francopol

The events in Boston, London, Newtown, Santa Monica, New York and others around the world are teaching us one thing…expect the unexpected! Police and law enforcement agencies are now tasked with getting ready for those events that cannot be anticipated or predicted. How do you get your organization prepared for these eventualities? And how do you defend against those that will find new options to cause mass terror?
9:00am to 10:00am High Risk: You are Only One Headline Away

Mr. Giuliano Zaccardelli, C.O.M.
Director, Strategic Planning Directorate (Ret.)

More so than ever, public opinion is shaped by a single snap shot or a 15 second video clip that is taken by a citizen reporter. You, your members, and in fact your entire department are under scrutiny 24/7. Misconduct on and off the job is now exposed on YouTube and Facebook at the speed of a tweet. Loss of public confidence is at the core of why Police Chiefs lose their jobs. How do you maintain public confidence and trust knowing that you or your department cannot make a single poor decision? It is inevitable that Police Chiefs will face a crisis of confidence from which they must resurrect their career or their department.
10:00am to 11:00am Refreshment Break & Networking
11:00am to 12:00pm Dealing with a Line of Duty Death – Case Study

Assistant Chief Nick Metz
Seattle Police Department

When the worst happens, regardless of the manner of the death, will you and your organization be ready to provide guidance and support to those who are left behind? No one wants to discuss these issues openly, but the fact is there needs to be a plan. How will your organization provide the assistance that is required for the family, the frontline and for those who were there? What is the role of the leader and how do you convey your message? What are the immediate and long term issues that other organizations have had to face? When the chips are down, can your organization step up?
12:00pm to 1:00pm Lunch Buffet & Networking
1:00pm to 1:45pm Developing Your Media Strategy - Protecting Public Confidence

Lt. Col. James L. Vance, USMC (Ret.)
FBI National Academy

Getting a handle on your media strategy can be the difference between success and failure for a Police Chief. Today it's all about speed, positioning and messaging. Successful Chiefs know that they need to protect the "image and brand" of their police service and they work tirelessly to do so. With even the smallest departments making the national and international front pages, what does a successful media strategy look like? Can you or your department afford not to have one?
1:45pm to 2:30pm Having the Right Team in the Right Seats - Frontline Leadership

Chief Jim Cessford, M.O.M.
Delta Police Department

Throughout our careers, we have all had to report to poor supervisors. Remember what you thought about that supervisor or about your agency? If you believe that your frontline supervisors are the backbone of your organization, then what are you doing to empower them as leaders who can make critical decisions in the face of the scrutiny that is sure to follow? How does your promotional system and mentorship practice assist in finding legitimate leaders? What are the best practices that can help us avoid the typical promotional mistakes?
2:30pm to 3:30pm Refreshment Break & Networking 
3:30pm to 4:15pm The Problem with Stats – The New Reality

Dr. Robert Friedmann, Ph.D.
GILEE Founding Director, Georgia State University

Mr. Mark Potter
Director General of Policing Policy, Public Safety Canada

We ask our statisticians to produce our crime statistics, and we are showing a steady decline in all areas. Leveraging more resources during times of low crime rates is typically very difficult. Politicians and community members ask why they need to spend more during periods when crime is low. Good question! But are crime rates really low or are our measures just outdated? How do you prove your department’s value in tough budgetary times when your department needs more from the public purse?
6:00pm to 9:30pm Official Dinner Banquet
Tuesday, May 6
Time Topic
7:00am to 8:00am Breakfast Buffet & Networking
8:00am to 9:00am Preparing for Mass Incidents - Lessons Learned

Director Marc Parent
Service de police de la Ville de Montréal

Director General Mario Laprise
Sûreté du Québec

Natural or manmade disasters like Sandy Hook, Columbine, Oslo and the Dorner shootings are situations that you may find your department needing to respond to. These situations will garner national and international news coverage, and will require immediate response. Are your personnel trained and prepared for rapid intervention? Do you have the necessary systems set up to ensure a coordinated inter-agency response? Do you have a community strategy in place, and are you ready to face the media? Preparation is the key to maintaining public trust…will you be ready to face the inquiry?
9:00am to 10:00am The Chief's Contract - Your Life Line

Aliana Rozenek
Senior Consultant, CPMS

The Chief's contract is the most important document that you will sign in terms of career success. Does your contract afford you the protection you require? What should go into a Chief's contract and how do you negotiate your exit from the organization while negotiating your entrance? Do you happen to have a Good Samaritan Clause? When should you negotiate your own contract and when do you hire someone to negotiate it for you? This is the session that you don't want to miss if you are ready to make your next move.
10:00am to 11:00am Refreshment Break & Networking
11:00am to 12:00pm Handling Sensitive Issues - The Achilles Heel

Commissioner Chris Lewis (Ret.)
Ontario Provincial Police

Every organization has its own sensitive issues; immigration, border security, race, religion, ethnicity…and the list goes on! Any one of these issues, at any time, can ignite bringing a Chief's career to an abrupt end. The news headlines are filled with stories of miscalculations, missed steps and just out and out blunders. Learning how to handle these sensitive issues is an art that every Police Chief should to be exposed to. These are real life case studies of how to handle these issues and the lessons learned…can you afford not to attend?
12:00pm to 1:00pm Lunch Buffet & Networking
1:00pm to 2:00pm Taking Care of Your Troops - When Things Go Wrong

Chief Daniel Garcia
Phoenix Police Department

Ms. Lola Vallès
Director of Research and International Cooperation, Institute of Public Security of Catalonia, Spain

The reality is that things will go wrong. Critical incidents are the norm. You handle them on a daily basis, but what are the long term effects on the individual officer? There are too many stories about how stress and anxiety are affecting officers on the frontline. While suicide, alcoholism and drug addiction intern more of our troops, we are slowly reducing resources that can be used for assistance programs and employees' health. The job is not getting simpler…it's getting more complicated. We are consistently asking more of our officers while they're running on empty. How are we taking care of our troops?
2:00pm to 2:45pm Chief Selection - Increasing your Chances

Mr. Jean Phaneuf, Industrial Psychologist
Founding President, ANALYS

This is it! This is the opening that you have been waiting for. Everything has to go right...everything from research, resume, interview, references, contract negotiations and the list grows...will you be ready? The board will scrutinize every process, every conversation, every document presented. It will be a slow and arduous process involving consequences...lots of consequences! How will you inform your own organization that you want to leave, and if you do get the job, could it be the WRONG job for you? What are the lessons learned and how do you increase your chances of getting the right job in the right community?
2:45pm to 3:00pm Closing Remarks
  Note: This agenda was developed in cooperation with the Canadian Association of Chiefs of Police, the Service de police de la Ville de Montréal, and Canadian Professional Management Services.